SHOP

SHIPPING & RETURNS

The Mohair & Possum Store wishes to offer you the best service available. We pride ourselves on the customer service we can provide and would like to hear any comments you have. Should you have any questions or queries please contact us.

Pricing and Payment

Prices displayed are GST inclusive. GST will be deducted at checkout for international buyers.
All transactions are billed in New Zealand Dollars.

Order Processing

Once you have placed an order please allow between 2 to 4 working days for us to process it before we ship then delivery times apply.

Delivery Times

New Zealand Delivery Time

North Island: 1-3 working days
South Island: 2-4 working days

International

Worldwide: 3-10 working days
All orders are sent via Airmail.

Delivery Charge

Delivery prices will be shown during the ordering process before payment is requested.

Customs Duty or Overseas Tax

There are no export/import conditions or restrictions relating to any products listed on this website. Individual countries have different rules regarding duty rates and exemption levels on imported goods. It is the importers/purchasers responsibility to find out about the rules that relate to the country that they are importing to and the purchasers responsibility for any charges incurred. Thank you.

30 Day Money-Back Guarantee

The Mohair & Possum Store aims to deliver goods of the highest quality. We only use reputable suppliers and being avid users of the product ourselves we think you will be pleasantly surprised when you try any of our products. If you are not completely satisfied with your purchase, please return them to us unused within 30 days of receiving the goods and we will refund or exchange your purchase no questions asked provided the goods are returned:

  • with the original receipt
  • unworn/undamaged and in original condition
  • any items exchanged will be sent back via international air only

Returns should be clearly labelled and addressed to:

The Mohair & Possum Store
C/o Mohair Warehouse Ltd
PO Box 293
Drury 2247

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mohair@mohair.co.nz or mailing us at:

The Mohair & Possum Store
C/o Mohair Warehouse Ltd
PO Box 293
Drury 2247

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at mohair@mohair.co.nz or by mail at:

The Mohair & Possum Store
C/o Mohair Warehouse Ltd
PO Box 293
Drury 2247