The Mohair & Possum Store wishes to offer you the best service available. We pride ourselves on the customer service we can provide and would like to hear any comments you have. Should you have any questions or queries please contact us.

Shipping Information

Special Holiday Season Information

We will be working through Christmas and New year but there will be slight delays processing orders from the 21st December to the 3rd January as our lovely staff take a few days off.

Product availability – Yarn will be available to purchase as usual but possum merino, mohair & alpaca products may be ordered but we may not be able to process due to availability as our manufacturer closes down over this time also.

We thank you for your understanding and patience at this time.

New Zealand – Delivered by NZ Couriers or NZ Post, tracked.

North Island delivery between 2-4 working days – $10.00 flat rate
South Island delivery between 2-5 working days – $15.00 flat rate


Delivery time between 3-7 working days sent via DHL Express tracked (please note: can’t send to a PO Box)

AUD GST 10% will be added at checkout in accordance with the new Australian tax laws effective from the 1st July 2018

Rest of World

Delivery time 7 to 10 working days sent via DHL Express tracked (please note: can’t send to a PO Box)

International Delivery Charge

Delivery prices are calculated on weight and will be shown during the ordering process before payment is requested.

Customs Duty or Overseas Tax

There are no export/import conditions or restrictions relating to any products listed on this website. Individual countries have different rules regarding duty rates and exemption levels on imported goods. It is the importers/purchasers responsibility to find out about the rules that relate to the country that they are importing to and the purchasers responsibility for any charges incurred. Thank you.

30 Day Money-Back Guarantee

The Mohair & Possum Store aims to deliver goods of the highest quality. We only use reputable suppliers and being avid users of the product ourselves we think you will be pleasantly surprised when you try any of our products. If you are not completely satisfied with your purchase, please return them to us unused within 30 days of receiving the goods and we will refund or exchange your purchase no questions asked provided the goods are returned:

  • with the original swing tags attached
  • unworn/undamaged and in original condition

Conditions related to exchange or refunds are that:

  • mohair yarn can be exchanged only but extra shipping will be charged – please note that we will not exchange excess yarn left over from an original purchase.
  • unfortunately we cannot refund shipping charges – refunds can only be given on the product
  • any products returned for exchange or refund are returned at the purchasers expense
  • we will cover the cost of returning the exchanged product to the original purchaser

Returns should be clearly labelled and addressed to:

The Mohair & Possum Store
C/o Mohair Warehouse Ltd
PO Box 293
Drury 2247